Earn customer loyaltyĪpproximately 87 million Walgreens customers are active members of its Balance® Rewards loyalty program. Use your phone to scan-and-refill prescriptions, clip digital coupons or order prints of your selfie photos. At the same time, advances in employee training are making customer service more personal and friendly.īeyond the walls of its stores, customers get omnichannel access to Walgreens service, both online and through one of the most popular and sophisticated mobile apps in retail shopping. Whether it is for a prescription, last-minute grocery or gift needs, photo prints or beauty products, Walgreens helps customers quickly get in and get what they want with ultimate convenience, often finding an unexpected shopping need to fill along the way.Īs Walgreens refreshes its displays and aisles, stores are getting easier than ever to navigate and are better lit and stocked with items that are more targeted and locally relevant.
With stores located within five miles of approximately 76 percent of Americans, and with popular online offerings and an award-winning mobile app, Walgreens interacts with 10 million customers a day. To achieve this mission and purpose, Walgreens is focusing on three core strategies to better serve customers: Offer ultimate convenience Its purpose is to champion everyone’s right to be happy and healthy. Walgreens mission is to be America’s most-loved pharmacy-led health, well-being and beauty retailer.
Walgreens is today part of the Retail Pharmacy USA division of Walgreens Boots Alliance. Both companies have more than a century’s worth of experience in customer and patient care. The combination brought together two leading companies with iconic brands, complementary geographic footprints, shared values and a heritage of trusted health care services through community pharmacy care and pharmaceutical wholesaling. In December 2014, Walgreens completed its strategic combination with Alliance Boots to establish Walgreens Boots Alliance, Inc., forging the first global pharmacy-led, health and wellbeing enterprise. Walgreens is one of the largest drugstore chains in the U.S., with more than 8,000 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S.
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